I was listening to a podcast about robots earlier, and it occurred to me that we’ve been way off in criticizing GM’s editorial practices and user interactions. They’re clearly just on the cutting edge of automation, having turned over control of the site to an army of Snappy Response bots with different pen names. Rather than attacking them, we should be celebrating their embracing of new technology. Great job, Jia. Wait, or are you Pinkham? Whichever one you are, congratulations.