Earlier today, as I was going to lunch, I held the elevator for a woman. Before she got on, she asked me if the elevator was going down. This was on the top floor of the building.

Then just now I was talking to a "special" employee and noticed that she was taking an online training course. I inquired if this was the required training course that I had sent out earlier in the day with instructions that it be completed ASAP; it was not. Instead it was a course about "Dealing with difficult employees."